Return & Refund Policy
Return & Refund Policy
Standard Returns Policy (30 Days)
We want you to love your NORVIA pieces. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery receipt free of charge. Once inspected and approved, the returned item(s) will be refunded to your original payment method. Please note that original shipping charges (if applicable) are non-refundable.
*Note: Return policies may vary during exclusive promotional campaigns or flash sales. Please review the specific terms and conditions of promotional events prior to placing your order. For items purchased through authorized third-party retailers, please contact the retailer directly.
Returns Process
- Email our customer care team at support@norviamart.com to request your official prepaid return shipping label.
- Please provide your Order Number, the specific item(s) you wish to return, and the reason for the return.
- Our support team will review your request and send complete step-by-step return instructions within 1 business day.
Damaged or Defective Items
If your package arrives with damaged or defective items, please notify us immediately. Send clear photos of the damaged piece along with your order number to support@norviamart.com with the email subject line: DAMAGED.
Notice Period: Damaged claims must be submitted within 14 days of receiving your order to qualify for an immediate replacement or full refund.
Items Not Received / Missing Items
If you have not received your complete order or an item is missing from your parcel, please contact our concierge team at support@norviamart.com with the subject line: MISSING ITEM along with your order number.
We will immediately verify the package weight and tracking scan logs with the carrier to dispatch a replacement or issue an immediate refund.